Terms of service

Terms and Conditions for Nordic Unique

Nordic Unique
Ny Banegårdsgade 55
8000 Aarhus C
Phone: +45 30 33 99 39
CVR: 38874128

Payment

Nordic Unique accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, MobilePay Online, and Apple Pay.

Payment will only be deducted from your account once the physical item has been shipped or the virtual product has been created, unless otherwise agreed or stated in your order.

Reservation of Funds

When using a payment card (both debit and credit), the amount of the purchase will be reserved. This amount is reserved until the webshop has processed and shipped your order. Once the order is shipped, the money will be withdrawn from your account. The reservation period depends on the product/service.

Authorization on Debit Cards

With debit cards, you will be able to see that the money has been reserved on your account and that your available balance has been reduced accordingly. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will remain for a period of time. Please note that only your bank (or card issuer) can remove the reservation.

Authorization on Credit Cards

The money will only be withdrawn from your account and appear on your statement when the webshop processes and captures the payment for your order.

All prices on the website are inclusive of VAT.
The website uses the following currency for pricing:
Denmark – Danish Kroner (DKK)

Nordic Unique uses a secure payment server that encrypts all information using SSL protocol, meaning your data is secure and cannot be read by unauthorized third parties.

Nordic Unique’s own website also uses SSL encryption.

Delivery

The delivery time for your order is normally 4–6 business days.

Right of Withdrawal

A 30-day full return policy is granted for goods purchased on the website, unless otherwise agreed or stated in your order.

The 30-day period begins on the day the order is delivered.

You are responsible for any return shipping costs.

Notice of withdrawal must be given to us no later than 30 days after delivery and must be received by us no later than 30 days after we have been informed of your decision to exercise the right of withdrawal.

Notice of exercising the right of withdrawal must be sent by email to info@nordicunique.dk. The message must clearly state your intention to exercise the right of withdrawal.

Condition of the Item Upon Return

You are liable for any reduction in the value of the item resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the item. This means that you may test the item in the same way as if you were shopping in a physical store.

If the item has been tested beyond what is described above, it is considered used and of reduced value. This means that in the event of cancellation of the purchase, you may receive only a partial refund or no refund at all. Nordic Unique will assess the condition of the item.

Warranty (Right to Complain)

A 2-year warranty is granted on products in accordance with the Danish Sale of Goods Act. The warranty covers defects in software, materials, and manufacturing.

Complaints regarding defects must be reported to Nordic Unique within a reasonable time after receipt of the item. A maximum of two months is considered reasonable unless otherwise agreed. We reimburse reasonable shipping costs.

The right to complain does not apply in cases of incorrect or unusual use of the product.

Nordic Unique covers return shipping costs to a reasonable extent.

When returning items, please contact:

Nordic Unique
Ny Banegårdsgade 55, 8000 Aarhus C
Email: info@nordicunique.dk
Phone: +45 30 33 99 39

Complaints will not be accepted if sent cash on delivery (COD).

Customer and Privacy Policy

We do not resell personal information and do not disclose your personal information to others. It is only registered in our customer database. You can have your information deleted at any time.

In order to enter into an agreement with Nordic Unique, we require the following information:

  • Name

  • Address

  • Phone number

  • Email address

We register your personal data for the purpose of delivering the item to you.

Personal data is registered with Nordic Unique and stored for up to five years, after which the information is deleted.

When collecting personal data via our website, we ensure that it is always done with your explicit consent, so that you are informed exactly what information is collected and why.

The director and employees of Nordic Unique have access to the information registered about you.

The data controller at Nordic Unique is: Simon Vad

We do not store or transmit customer information in encrypted form.

As a registered customer with Nordic Unique, you always have the right to object to the registration. You also have the right to access the information registered about you. These rights are granted under the Danish Personal Data Act, and inquiries regarding this should be directed to info@nordicunique.dk.

Cookies

Cookies are used on https://nordicunique.dk for the purpose of optimizing the website and its functionality, thereby making your visit as easy as possible.

You can delete cookies from your computer at any time. See the instructions in the Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics on https://nordicunique.dk, meaning that a statistics system collects information that provides a statistical overview of how many visitors we have, where they come from, and where they leave the website, etc.

Log statistics are used solely for the purpose of optimizing Nordic Unique’s website.

Consumer Protection

Read more about your consumer protection when purchasing via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints

A complaint about a product or service may be submitted to Nævnenes Hus, Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg, via the Complaint Portal for Nævnenes Hus. The Mediation Team will attempt to resolve the dispute through mediation, and if no solution is found, you may bring the complaint before the Consumer Complaints Board.

As a general rule, it is a prerequisite for submitting a complaint that the product or service you wish to complain about has cost at least DKK 1,110 and no more than DKK 100,000. For complaints regarding clothing and footwear, the price must generally be at least DKK 720. The monetary limits may be subject to change. A fee must be paid to have the complaint processed.

The European Commission’s online dispute resolution portal may also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must provide our email address: info@nordicunique.dk